Privacy Policy

This policy explains what personal information Alcove collects, why we collect it and the choices available to you.

Information we collect

When you browse, contact us or place an order, we may collect your name, email address, phone number, shipping and billing addresses, order details, communications and marketing preferences. We also collect limited device, cookie and usage information. Payment details are processed by our payment providers; Alcove does not store your full card number.

How we use information

We use personal information to operate the store, process and deliver orders, arrange returns, communicate about purchases, provide customer support, prevent fraud, comply with legal obligations and improve the site. We send marketing email only where permitted, and every marketing message includes an unsubscribe option.

Who receives information

Our store is hosted by Shopify. We also use service providers for payments, fulfilment, delivery, email, analytics and customer support. We share only the information reasonably needed for those providers to perform their services. Because some Alcove products ship from specialist suppliers, delivery details may be shared with the relevant supplier and carrier.

We do not sell personal information.

International processing

Alcove is operated from Australia and serves customers in multiple markets. Shopify and other service providers may process information in countries other than your own, subject to their privacy and security safeguards.

Cookies

Cookies help keep the cart working, remember preferences, understand site use and support marketing where permitted. You can manage cookies through your browser and any consent controls made available on the site, although disabling some cookies may affect functionality.

Retention and security

We retain personal information only for as long as reasonably necessary for orders, support, legal, accounting and operational purposes. We and our providers use reasonable safeguards, but no online service can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or receive a copy of personal information, or to object to certain uses. You can unsubscribe from marketing at any time.

Children

The store is not directed to children, and we do not knowingly collect personal information from children under 16.

Changes and contact

We may update this policy when our services or legal obligations change. The current version will remain available on this page.

For privacy questions or requests, email hello@alcoveobjects.com.