Refund policy

We want you to be happy with what you buy. If something isn't right, here's how it works.

Returns. You can return most items within 14 days of delivery. To be eligible, an item must be unused, in the same condition you received it, and in its original packaging. To start a return, email us at hello@alcoveobjects.com with your order number and we'll walk you through it.

Return shipping. Unless an item arrived damaged or faulty, return shipping is paid by you. We'll give you the return address when you get in touch — please don't send anything back before contacting us, as our pieces ship from different makers and returns go to different places.

Refunds. Once your return is received and checked, we'll email you to confirm. Approved refunds go back to your original payment method, usually within five to ten business days depending on your bank.

Damaged or faulty items. If something arrives damaged or isn't what you ordered, tell us within 7 days of delivery and include a photo. We'll make it right at no cost to you — a replacement or a full refund, including any return shipping.

Items that can't be returned. For hygiene reasons, some personal-care items can't be returned once opened. Any item marked final sale is not returnable. We'll always say so clearly on the product page.

Exchanges. The fastest way to exchange something is to return the original item and place a new order once your refund is confirmed.

Questions about a return? Email hello@alcoveobjects.com and a person will answer.