Returns

We hope everything you choose from Alcove earns its place. If something is not right, we will make the return straightforward.

30-day returns

Most items can be returned within 30 days of delivery. To be eligible, an item must be unused, undamaged and in its original condition and packaging.

Free return shipping

Return shipping is free for eligible returns. Email hello@alcoveobjects.com with your order number and the item you would like to return. We will confirm the correct return location and provide a prepaid return method or equivalent instructions.

Please do not send an item back to the address on the parcel before hearing from us. Alcove items may ship from different suppliers, and returns need to reach the correct location.

Refunds

Once your return is received and approved, we will refund your original payment method. We aim to process approved refunds within 5–10 business days. Your bank or card provider may need additional time to show the credit.

Damaged, defective or incorrect items

If an item arrives damaged, develops a fault or is not what you ordered, contact us promptly with your order number and photographs where relevant. We will arrange a replacement or refund at no cost to you.

Items that cannot be returned

• Gift cards
• Items clearly marked Final Sale
• Personalised or custom-made products
• Products that have been used, installed, altered or damaged after delivery
• Opened hygiene-sensitive products, where noted on the product page

Any product-specific restriction will be shown on the product page before purchase.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once your return has been approved.

Nothing in this policy limits rights available under applicable consumer law.

Questions about a return? Email hello@alcoveobjects.com.